your privacy
At Colonel Duck Productions, we take your privacy seriously. When you interact with our website or contact us, we may collect personal information such as your name, email address, phone number, and any message you send us. We use this information only to respond to your enquiries, provide requested
services, or improve our website experience.
We process your data based on your consent, our need to fulfil a contract, or our legitimate interests (for example, to understand and improve website usage). We never sell your personal data, and we only share it with trusted service providers who help us run our website and services; they are contractually required to protect your data and only use it for the purposes we define.
cookies & analytics
We use essential cookies to keep the site secure and functioning correctly, and optional analytics cookies to understand how visitors use our website. Analytics cookies are only used after you give consent, and you can manage or withdraw consent at any time via our cookie banner, footer link, or browser settings. All analytics data is anonymised to protect your privacy.
data retention & security
Your personal information is stored securely and only retained as long as necessary. For example, contact form data is kept for the duration of our relationship and up to 6 years to meet legal and regulatory requirements. Email communications are retained as needed to complete support cases or maintain customer records. We use robust technical and organisational measures, such as encryption and secure servers, to protect your data from unauthorised access.
your rights
Under the UK GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. You can also object to certain processing activities, request your data in a structured format, or withdraw consent where processing is based on it. To exercise your rights or ask questions, contact us at:
Colonel Duck Productions Ltd.
Address: Studio 2, Weekin Works, 112-116 Park Hill Road, Harborne, Birmingham B17 9HD
Email: info@colonelduck.co.uk
Phone: 0121 426 3776
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the:
Information Commissioner’s Office (ICO)
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: https://ico.org.uk
Phone: 0303 123 1113
more details
For full information about the categories of data we collect, how we use it, third-party sharing, international transfers, and our complete retention and security practices, please see our full Privacy Policy below.
